FAQs

1. What types of hair care products do you offer?

We offer a variety of high-quality hair care products including shampoos, conditioners, hair oils, treatments, and styling products designed to nourish, protect, and enhance your hair. All of our products are formulated to cater to various hair types, including curly, straight, wavy, and coily hair.

2. How do I know which products are right for my hair?

Each product on our website comes with a detailed description, including the key ingredients and benefits. If you’re unsure which product is best for your hair type or needs, feel free to reach out to us for personalized recommendations.

3. Do you offer any samples before I buy?

Currently, we do not offer free samples. However, we strive to ensure our products are effective and high-quality, and we offer a 100% satisfaction guarantee on all purchases. Please refer to our Shipping & Returns Policy for further information.

4. What is your return and refund policy?

Due to hygiene and safety concerns, we do not accept returns or exchanges on any products. However, if you receive a damaged or incorrect product, please contact us within 7 days of delivery and we will work to resolve the issue.

5. How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Shipping times depend on your location, but most orders are delivered within 3-7 business days. You will receive a tracking number once your order has shipped.

6. Do you ship internationally?

At the moment, we are working to expand and will update our shipping options in the future.

7. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.

8. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal. All transactions are securely processed.

9. Do you offer discounts or promotions?

From time to time, we offer special promotions or discounts. To stay updated, be sure to sign up for our newsletter or follow us on social media for the latest deals.

10. How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer service team.